Shipping Information (Worldwide with Tracking)

We can ship to any country worldwide. Our fulfilment centre is located in the heart of Asia in Singapore.

Shipping

Country Of Destination  Estimated Delivery Time*
for Major Cities
(Working Days)
Ordinary Mail – Air
Australia (Sydney, Melbourne, Perth) 5 – 8
Brunei Darussalam (Bandar Seri Begawan) 5 – 8
Canada (Vancouver) 7 – 11
China, People’s Republic of (Beijing, Guangzhou, Shanghai) 7 – 10
France (Paris) 6 – 9
Germany (Frankfurt) 6 – 9
Hong Kong (Hong Kong) 4 – 7
India (Chennai, Mumbai, Kokata) 6 – 10
Indonesia (Jakarta, Batam) 6 – 10
Italy (Rome) 8 – 11
Japan (Tokyo, Osaka) 4 – 7
Malaysia (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 5 – 8
Netherlands (Amsterdam) 5 – 8
New Zealand (Auckland) 5 – 8
Philippines (Manila) 7 – 10
South Africa (Johannesburg) 6 – 9
Sweden (Stockholm) 5 – 8
Switzerland (Zurich) 5 – 8
Taiwan (Taipei) 5 – 8
Thailand (Bangkok) 5 – 8
United Arab Emirates (Dubai) 6 – 10
United Kingdom (London) 5 – 8
United States of America (San Francisco, New York, Honolulu) 7 – 10
Vietnam (Ho Chi Minh) 6 – 10
Other Destinations in Asia and Territories in the Pacific 6 – 12
Other Destinations in the Middle East, Africa, Europe and America 7 – 14

 

Shipping and Tracking is provided via Singapore Post. All our shipments are by registered post and would have a unique tracking number for each shipment.  We would email the customer a link to see the progress of the tracked shipment once we have it.
Notes:

*  Estimated delivery time applies only to the major cities/offices of mail exchange. Delivery times are only estimates and may/may not be the actual delivery standard experienced. Any delay at the destination countries is beyond the control of Singapore Post. Please allow more time for destinations beyond that and also for festive seasons.

 

OUR SHIPPING POLICY

Our objective is to ensure your complete contentment with your purchase from us. You can trust that your orders will be rapidly processed and carefully provided. In case of any discontent you can contact us through our contact page on the website.

Do not fill in a box address unless you are certain that you can receive the goods. We do not advocate shipping to APO/AFO addresses as this can cause serious delays in delivery times and would not be held liable should the parcel get lost in transit. If the customer gives an invalid or erroneous address, there would be no refunds.

We aim to deliver orders within 28 days. Failing which, we would get our fulfilment centre to do the necessary tracking. If this yields no result, we will reship to the customer at no extra charge.

For terms of service, click here.
For our refund and returns policy, click here.
For any other queries, do visit our FAQ.